NEW YORK — The audit of Frontier Communications Parent Inc. is designed to identify and fix apparent operational problems at regional telephone companies. 

 “The audit we have launched will examine Frontier’s operations in New York State,” said Commission Chair Rory M. Christian. “The audit will examine customer operations, service quality, network reliability, facility transfers, and pole removals.”

 Department staff have had ongoing concerns related to Frontier's service quality performance, network reliability, and how it has been failing to report ongoing problems to state regulators, as required.

 The company has also allegedly failed to pay some of the resulting penalties to ratepayers or provide the required remedies in a timely fashion. Additionally, Frontier is lagging on attachment transfers to new utility poles and necessary pole removals, potentially delaying the expansion of broadband and wireless infrastructure throughout its service territory.