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NYSEG storm tips


October 28, 2012

Weather storms more easily by preparing ahead of time. Once the
power is out, you may not be able to view our safety tips, so download a copy of our reference, Weathering Storm Emergencies (PDF), print it out, and have it handy when storms are on the horizon. In the meantime, review the safety tips below.

Downed Power Lines
NYSEG urges customers to avoid downed power lines. Even lines that appear dead can be deadly. NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations. Refrain from removing tree debris as downed power lines may be entangled in them.

Flooded Basements
NYSEG also reminds customers to stay out of flooded basements because energized wiring or outlets below the water line may pose a hazard. Natural gas service in a flooded basement may also pose a danger. If your basement or home is in danger of flooding, contact NYSEG to turn off your electricity and/or natural gas service. Click here to learn more.

Life-Sustaining Equipment
Anyone who uses life-sustaining equipment that operates on electricity should contact NYSEG at 1.800.572.1111. We may enroll you in one of our critical customer programs or provide you with specific advice on how to prepare for power interruptions.

Additional Tips

Keep flashlights, a battery-powered radio and fresh batteries handy.

Have at least one telephone that is not dependent on electricity. (Cordless phones won’t work during a power interruption.)

Keep a supply of non-perishable food and bottled water on hand.
If you have a cell phone, make sure the battery is fully charged.

Contact neighbors to see if their power is off. You may have simply blown a fuse or tripped a circuit breaker.

Contact NYSEG at 1.800.572.1131 to report a power interruption, and please have your account number handy. Our telephone systems let you report the problem, helps our crews respond quickly and efficiently, and provides you with power interruption updates. You can call as often as you like for updates. Because many people may be trying to reach us during a power interruption, phone lines may be busy. Please be patient.

If your basement or home is in danger of flooding, contact NYSEG to turn off your electricity and/or natural gas service. Never enter a flooded basement or home until electricity and natural gas service have been turned off.

Listen to a battery-powered radio for weather and power restoration updates.