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September 27, 2016
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Call center for Hancock?

Schumer said Qualfon representatives have expressed interest in the New York location, given its proximity to New York City. Schumer also noted that while Qualfon call centers are primarily based overseas, there has been a recent shift toward moving jobs back to the United States, a trend which could be encouraged by the federal investment in an American facility.

According to an article in the online publication The Daily Beast, Schumer is not the only person who sees the trend toward moving more call center employees back into the United States. The article said that Mary Murcott, the CEO of the outsourcing firm Novo 1 based in Fort Worth, TX, “estimated that at one point, 30% of call center jobs for high-tech firms were offshore; now, thanks to onshoring, or insourcing, it’s more like 12%.”