By DAVID HULSE
SHOHOLA - Township officials say slow responses to accident scenes
by state highway and utility workers are putting an unfair burden
on volunteers.
Township Supervisor and volunteer firefighter George Fluhr said
that a relatively minor July 15 traffic accident illustrates a continuing
problem with the phone company's responses to emergencies.
Motorist Kelly Greer lost control of her car in the rain at the
intersection of Route 434 and German Hill Road. She was not injured,
but she struck and broke a telephone pole, which left its lines
about ten feet above the state highway.
At 2:15 p.m. Fluhr said, "The problem is that it's two hours after
the accident and we don't even have an estimated time of arrival
for their repair crew."
Fluhr called the provider by a generic name because he said, "they've
changed so often I don't even know for certain who it is now.
According to the Pike County Communications Center, GTE is the
provider in that part of the township.
Fluhr said long waits for phone company responses have been commonplace.
"We had another one on German Hill not long ago, and eventually
found the phone company contracted with service people who had to
come up here from Virginia," he said.
A 9:00 a.m. Tuesday call to the listed GTE customer relations office
elicited a taped message saying the office, with hours from 8:30
a.m. to 4:30 p.m., was closed and listed several other repair service
numbers.
Township Fire Chief Don Wall said that phone company problems has
also created problems with PennDOT responses.
In Saturday's instance, Shohola Police Chief Frank Brunner ordered
Route 434 closed to large truck traffic. PennDOT is supposed to
provide emergency signage for such closures.
Wall said PennDOT showed up at 3:00 p.m. and crewmen claimed they
did not have the proper signs aboard. "They said they'd get them
and be back," Wall said. "But they didn't come back."
"When we called they told us it was a phone company problem...
they basically told us to go straight to hell... they do this all
the time," he said.
The phone company contractor arrived at 5:15 p.m., almost five
hours after the accident. "It's not right. People are paying taxes.
Why are 20 volunteers babysitting a state road?" Wall said.
Wall said the situation would be more tolerable if the state provided
other help. "We burned up a case of flares at that accident. They
cost $100. We've asked PennDOT for donations and they've blown us
off," he said.
Pike County PennDOT supervisor Leonard Coddington said Tuesday
that he was unaware of the sign problem at the Saturday accident
and would check with his sign foreman.
As far as flares are concerned, Coddington said, "I don't know
who they've asked in past, but we'll always provide flares for agencies
that use them at accident scenes on our highways."