Like most writers, I enjoy words.
Some-panda, skyscraper and nitrogen, for example-have precise meanings.
Others-house, free and take-have many meanings. Then, there are those
special ones that just roll off the tongue. Consider agglutinative
(sticky,) tintinnabulation (ringing of bells) and chiaroscuro (arrangement
of light and dark in a picture.)
How about this one... anal? My friend Ed Green, is overly meticulous
when it comes to the use of words. His blood pressure skyrockets
every time his receptionist leaves an inquiry from a client about
the "statis" of his work. Even though nobody but Ed will see the
message, he corrects the spelling on each and every one. Finally,
he taught his receptionist the correct spelling of the word. Was
he surprised when the very next message had the incorrect spelling?
It is a statistical certainty that he wasn't.
In his work as a financial professional, Ed has often seen the
creative use of words. He once discussed the tendency of some people
to "skim" with the owner of a cash business. The owner considered
taking a little off the top as his right. He called it a "stealth
perk."
A client recently wanted to verify that Ed filed for an extension
of time to file her tax return. The actual question was, "Did we
get a delay thingie?" Ed really liked that one and is going to use
it in his practice and may suggest to the IRS that they change to
this kinder and gentler phrase.
You will not find this in any employee manual, but fast food places
seem to have their own very special treatment of certain words.
Ed's favorite establishments, Wendy's and McDonald's in Westfall
and Burger King in Port Jervis, all seem to selectively edit orders
that they receive by changing or ignoring certain words.
Employees at Wendy's delete the portion of any order that mentions
ice. If you don't mention ice they fill the cup to three quarters
with it. "Very little ice" also means three quarters full. "No ice"
means three quarters plus five extra cubes. Once, Ed gave his takeout
order requesting very little ice in his drink. When he drove to
the cashier, he verified the order and was assured that it was being
taken care of. When he opened the cup... three quarters full of
ice.
The mind readers at McDonald's assume that anyone who asks them
to omit the pickles or onions is mistaken. The customer really wants
those items but just made an error. Ed's kids like only ketchup
on their burgers. They were surprised when an order was filled correctly
the first time. But, Ed has used their McDonald's experiences as
a life lesson. When you are in the working world, he told them,
you must actually listen to the customer. Seems like a radical concept
these days.
Words by a Burger King customer are magically transformed into
"Give me whatever you think I'd like to have." What you get in your
bag may or may not bear any resemblance to what you ordered. Their
favorite strategy is to omit exactly one item from each order. Once,
Ed ordered a Whopper and was forced to return to the store when
he noticed that they left out one of the ingredients... the meat!
Ed's wife, Millie, also drives him crazy with words. She belongs
to the James Michener school of storytelling. Michener, when writing
about a geographical locale, often goes back to prehistoric times
to set the scene. Millie doesn't go back quite that far, but a "What
time is dinner?" inquiry could generate the following reply: "Because
Norm's soccer game was canceled last week the coach rescheduled
practice for tomorrow so after I drive Dana to work today I have
to go to the supermarket and unless it rains next week we can expect
Steve's friend Dick to sleep over; consequently we need to make
sure that we mow the lawn so that when my mother comes to visit
us next spring... what was the question again?"
His favorite expression to use is "a number of times." He refers
to it as an all-purpose and meaningless phrase. He once told me,
"Yes, I've performed brain surgery blindfolded a number of times.
Unfortunately, the number is zero." He uses "at this point in time"
whenever he needs to make a short answer longer. Last week, a client
asked him if he had taken care of a certain task. Rather than face
the issue head-on, Ed told his client, "At this point in time the
answer would have to be not yes."
If you should ever meet Ed, I suggest you choose your words carefully
because he will be judging you on how you use them. Don't tell him
that you "could care less" because he will be quick to point out
to you that you mean the exact opposite. And don't get into a "half
full vs. half empty" discussion with him. He will attempt to prove
to you that the natural state of a glass is to be empty, so, if
it contains some water, it is only half empty.
If you're in a playful mood, try a few of these words on him: picky,
finicky, fussy, particular, fastidious, persnickety and fussy. It's
just the way he is. Don't ask me why.